Board of Grievances
Project charter
Court Appointment Booking Service
APPROVEDV2Approved 2024-04-05
1Project identity
- Project name
- Court Appointment Booking Service
- Project code
- PRJ-2026-031
- Sponsor
- Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedVice President, Judicial AffairsP-011m.alrasheed@bog.gov.sa
- Project manager
- Karim HaddadKarim HaddadSenior Digital Delivery Consultant — EPMOP-041k.haddad@bog.gov.sa
- Business owner
- Faisal A. Al-ShehriFaisal A. Al-ShehriDirector, Digital Judicial Services Centre & Digital Justice Portfolio ManagerP-003f.alshehri@bog.gov.sa
- Portfolio & programme
- Digital Justice PortfolioDigital Judicial Services Programme
- Type & methodology
- Digital · Scrum
- Current phase
- 11Benefits Realization
2Background & rationale
One booking service for beneficiary desks in the courts, with reminders and instant feedback.
3Objectives
- 1Deliver integrated, beneficiary-centred digital judicial services
Serves the strategic objectives:SO-3.1Deliver integrated, beneficiary-centred digital judicial services
4Scope
In scope
- One booking service for beneficiary desks in the courts, with reminders and instant feedback.
- Single sign-on through Nafath
- Integration with internal systems
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
- 1Single sign-on through Nafath
- 2Integration with internal systems
- 3Digital Government Authority standards
6Deliverables
| 1 | Project management plan | 2024-04-25 |
| 2 | Main deliverable — stage 1 | 2024-11-22 |
| 3 | Main deliverable — final stage | 2025-04-28 |
| 4 | Final report | 2025-06-30 |
7Key milestones
- Charter approved2024-04-05
- Contract signed2024-06-18
- 50% of works complete2024-11-22
- Provisional acceptance2025-05-25
- Closure2025-06-30
8Budget
- Main contract72.0%5.9M
- Supervision & consulting14.6%1.2M
- Internal team8.5%700K
- Contingency reserve (5%)4.9%400K
The owning sector’s approved budgetTotal8.2M
9Timeline
10Key risks
- No risks recorded yet.
11Constraints
- Stay within the approved budget
- Comply with the Government Tenders & Procurement Law
12Assumptions
- Named internal staff available throughout
- Approvals land within workflow SLAs
13Stakeholders
- Project sponsorDecisions and funding
- Business ownerAccepts deliverables, owns benefits
- Projects Follow-up Office (EPMO)Governance and compliance
14Success criteria
- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
- Change Control BoardApproves scope, cost and schedule changesWeekly
- EPMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, issues, weekly statusWeekly