One platform for every service, one seamless experience on web and mobile.
Attainment
of the 85% target
Attainment through 2026
Weight in pillar
40%
Outstanding Digital Government Services
KPI status
3
Linked investment
SAR 112.4M
4 projects
The objective’s monthly attainment against this year’s target.
| Period | Attainment |
|---|---|
| Jan | 58.7% |
| Feb | 60.5% |
| Mar | 61.9% |
| Apr | 63.3% |
| May | 65.4% |
| Jun | 65.8% |
| Jul | 68.0% |
| Aug | 68.6% |
| Sep | 71.0% |
| Oct | 72.0% |
Baseline, target and actual for each KPI, and progress from baseline to target.
K-3.1.1Monthly%
Baseline
68
Target
85
Actual
74
K-3.1.2Monthly%
Baseline
55
Target
80
Actual
69
K-3.1.3Monthly%
Baseline
40
Target
60
Actual
58
Their weights inside the objective and their progress; the weighted sum is the objective’s attainment.
Put every service fully online
OBJ-07.1
Weight
40%
Lift satisfaction with the digital experience
OBJ-07.2
Weight
35%
Shift walk-ins to digital channels
OBJ-07.3
Weight
25%
The objective’s approved initiatives and their projects, and each project’s share of the contribution by investment.
Initiative · SI-3.1.1
One digital beneficiary journey
PRJ-2026-01486.4M
PRJ-2026-01512.6M
PRJ-2026-0318.2M
Projects contributing from other objectives’ initiatives
PRJ-2026-0355.2M
AI insight
The objective’s weakest KPI, “Services fully available online”, is at 86% of its target, and its heaviest project, “Unified Digital Services Platform”, is At risk. Fixing that one path lifts the objective more than any other action.
What we are doing to bring the KPI back on track, who owns it, and by when.
Speed up the Nafath integration with a dedicated integration squad
Fix the five biggest beneficiary-journey complaints, starting with re-keyed data
Ship 6 priority services before year end in an interim release
What holds the objective back and what leadership should know.
Satisfaction has been flat at 74% since August; top complaints are slow Nafath integration and re-keying data.
Eng. Reem K. Al-Dosari · 2026-10-22
The unified platform is 42 days behind baseline, delaying 18 services planned for this year.
Faisal A. Al-Shehri · 2026-10-19
The digital committee put investor services first in the next release.
Eng. Majed S. Al-Rasheed · 2026-10-02