Deliver unified, beneficiary-centred digital services·Outstanding Digital Government Services
Actual · October
74%
2026 target
85%
Attainment
87%
Year-end forecast
75%
Forecast gap to target
10%
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
68%
Today
74%
2026 target
85%
2030 target
92%
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
| Period | Actual | Baseline |
|---|---|---|
| Jan | 69 % | 68 % |
| Feb | 70 % | 68 % |
| Mar | 71 % | 68 % |
| Apr | 72 % | 68 % |
| May | 72 % | 68 % |
| Jun | 73 % | 68 % |
| Jul | 73 % | 68 % |
| Aug | 74 % | 68 % |
| Sep | 74 % | 68 % |
| Oct | 74 % | 68 % |
| Nov (Forecast) | 75 % | 68 % |
| Dec (Forecast) | 75 % | 68 % |
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 74 | 87% | Formal measurement | Awaiting approval | Eng. Reem K. Al-Dosari2026-10-27 | K-3.1.1_2026-10.pdf |
| September 2026 | 74 | 87% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-10-05 | K-3.1.1_2026-09.pdf |
| August 2026 | 74 | 87% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-09-04 | K-3.1.1_2026-08.pdf |
| July 2026 | 73 | 86% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-08-07 | K-3.1.1_2026-07.pdf |
| June 2026 | 73 | 86% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-07-06 | K-3.1.1_2026-06.pdf |
| May 2026 | 72 | 85% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-06-05 | K-3.1.1_2026-05.pdf |
| April 2026 | 72 | 85% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-05-04 | K-3.1.1_2026-04.pdf |
| March 2026 | 71 | 84% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-04-07 | K-3.1.1_2026-03.pdf |
| February 2026 | 70 | 82% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-03-06 | K-3.1.1_2026-02.pdf |
| January 2026 | 69 | 81% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-02-05 | K-3.1.1_2026-01.pdf |
The projects that move this KPI, and each one’s share of the effect by investment size.
PRJ-2026-014Eng. Sultan F. Al-Ghamdi86.4M
PRJ-2026-015Karim Haddad12.6M
AI insight
The project with the most weight on this KPI is “Unified Digital Services Platform”, with 87% of the linked investment, and it is At risk. Speeding it up is the fastest way to close the gap before December.
What we are doing to bring the KPI back on track, who owns it, and by when.
Speed up the Nafath integration with a dedicated integration squad
Fix the five biggest beneficiary-journey complaints, starting with re-keyed data
The owner, Performance Measurement and leadership discussing the readings.
Eng. Abdullah S. Al-QahtaniChief Executive Officer2026-10-27 08:10
Three flat months of satisfaction is not acceptable. I want a clear plan at the next executive committee.
Eng. Reem K. Al-DosariProgramme Manager, Digital Government Services2026-10-27 10:45
We analysed 1,240 ratings: 61% of comments are about re-keying data and slow Nafath checks. Both corrective actions are tied to the next release.
Tariq S. Al-YamiDirector, Corporate Performance Measurement2026-10-28 09:05
October’s reading is awaiting my approval; the survey sample is 312 beneficiaries, within the accepted minimum.