16
Late Nafath/SADAD readiness delays both the platform and the app
PRK-01-1·Mitigate·Eng. Reem K. Al-Dosari
Affects
Programme · PG-01 · Digital Transformation Portfolio
Digital Government Services Programme
At risk
One beneficiary journey for every service — web, mobile, e-appointments and the investor portal.
- Approved budget
- SAR 129.6M
- Actual spend
- SAR 84.3M
- EAC
- SAR 128.1M+2.0%
- Progress
- 66%
- Schedule performance index
- 0.91
incl. SAR 4M programme reserve
65% of budget
Estimate at completion
Planned 72%
Cost performance index 0.98
Manager
Eng. Reem K. Al-Dosari
Programme Manager, Digital Government Services
Sponsor
Eng. Majed S. Al-Rasheed
VP, Digital Transformation & Technology
Projects
4 projects
2024-04-07 — 2027-05-12
On track 3At risk 1
Programme objectives
What the programme must achieve, and the strategic objectives it serves.
- 1
One beneficiary journey for every service on web and mobile, with a single digital identity
- 2
Lift fully-online services from 55% to 80% by the end of 2027
- 3
Cut service-centre visits by 40% by moving them to digital channels
Programme benefits
From baseline to target
Beneficiary satisfaction with digital services
by 2027Baseline 68Current 74 %Target 85Average licence turnaround
by 2027Baseline 21Current 9.5 daysTarget 7Service-centre operating savings
by 2028Baseline 0Current 4.2 SAR MTarget 18
Roadmap
One lane per project: start to forecast finish, with the progress earned and the baseline finish.
EarnedRemainingBaseline finishSlip
2024202520262027
2025-07-20
2027-05-12
2026-11-26
2027-01-28
Dependencies between projects
What waits on what. Red links are on the programme’s critical path.
Critical path
What each project needs from the one before
The appointments engine and booking logic are reused inside the platform
Investor journeys move into the unified platform after launch
Critical
The mobile app consumes the platform’s APIs and Nafath integration
Shared risks
Risks that hit more than one project, managed at programme level.
12
One vendor integration team serves three projects in the programme
PRK-01-2·Escalate·Eng. Reem K. Al-Dosari
Affects
Open risks in the programme’s projects
10 risks
- Critical0
- High2
- Medium6
- Low2
- Risks 10
Probability
5
4
3
2
1
12345Impact
| Probability \ Impact | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| 5 | 0 · Low | 0 · Medium | 0 · High | 0 · Critical | 0 · Critical |
| 4 | 0 · Low | 0 · Medium | 0 · Medium | 2 · High | 0 · Critical |
| 3 | 0 · Low | 0 · Low | 3 · Medium | 2 · Medium | 0 · High |
| 2 | 0 · Low | 0 · Low | 2 · Low | 1 · Medium | 0 · Medium |
| 1 | 0 · Low | 0 · Low | 0 · Low | 0 · Low | 0 · Low |
Programme KPIs · Stakeholders
Shift from walk-in to digital channels
58%
+1
Target 60%97%
Average licence turnaround
9.5days
−1
Target 7.0
Beneficiary satisfaction with digital services
74%
0
Target 85%87%
Investment opportunities offered
37opportunities
+4
Target 4093%
Stakeholders
Power against interest; click a person to see their role.
Power
Keep satisfied2
Manage closely3
Monitor0
Keep informed1
Interest
Programme decisions
What the committees decided on the programme’s projects, and what the programme raised to them.
Committees
Projects Steering Committee
Dr. Mohammed I. Al-Subaie · VP, Planning & StrategyEng. Turki A. Al-Anazi · VP, Projects & InfrastructureEng. Majed S. Al-Rasheed · VP, Digital Transformation & TechnologyMonthly · Quorum 5
Members
6 members
Chair: Eng. Abdullah S. Al-QahtaniNext meeting 2026-11-03
PMO Committee
Faisal A. Al-Shehri · Digital Transformation Portfolio ManagerDr. Amal F. Al-Sudairi · Deputy, Strategic Planning & PerformanceTariq S. Al-Yami · Director, Corporate Performance MeasurementFortnightly · Quorum 4
Members
7 members
Chair: Dr. Noura M. Al-OtaibiNext meeting 2026-11-04
Change Control Board
Dr. Noura M. Al-Otaibi · Director, Enterprise PMOKhalid N. Al-Mutairi · Senior Finance & Contracts SpecialistMunirah A. Al-Khalidi · Deputy, Financial AffairsWeekly · Quorum 4
Members
5 members
Chair: Dr. Mohammed I. Al-SubaieNext meeting 2026-10-29
Programme projects
The programme’s performance is computed from these projects (§6).
4 resultsExport CSV
Display options
| Manager | ||||||||
|---|---|---|---|---|---|---|---|---|
| Investor PortalPRJ-2026-008 | Karim Haddad | 8Monitoring & Control | On track | 91% | 18.4M | 18M−2.0% | 1.01Schedule performance index · 1.01 | 1.02Cost performance index · 1.02 |
| Unified Digital Services PlatformPRJ-2026-014 | Eng. Sultan F. Al-Ghamdi | 7Execution | At risk | 58% | 86.4M | 90M+4.2% | 0.87Schedule performance index · 0.87 | 0.96Cost performance index · 0.96 |
| Services Mobile AppPRJ-2026-015 | Karim Haddad | 7Execution | On track | 64% | 12.6M | 12.1M−3.8% | 1.02Schedule performance index · 1.02 | 1.04Cost performance index · 1.04 |
| Unified e-Appointments PlatformPRJ-2026-031 | Karim Haddad | 11Benefits Realization | On track | 100% | 8.2M | 8M−2.9% | 1.00Schedule performance index · 1.00 | 1.03Cost performance index · 1.03 |
| Total · 4 | 125.6M | 128.1M |
1–4 of 4
Budget shares
SAR 125.6M
Budget
- Investor PortalSAR 18.4M15%
- Unified Digital Services PlatformSAR 86.4M69%
- Services Mobile AppSAR 12.6M10%
- Unified e-Appointments PlatformSAR 8.2M7%
| Category | Value | Share |
|---|---|---|
| Investor Portal | SAR 18.4M | 15% |
| Unified Digital Services Platform | SAR 86.4M | 69% |
| Services Mobile App | SAR 12.6M | 10% |
| Unified e-Appointments Platform | SAR 8.2M | 7% |
| Total | SAR 125.6M | 100% |