Unified Digital Services Platform

Project name

Unified Digital Services Platform

Project code

PRJ-2026-014Copy code

Sponsor

Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedVP, Digital Transformation & TechnologyP-011·m.alrasheed@alwaha.gov.sa

Project manager

Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, Unified Digital Services PlatformP-005·s.alghamdi@alwaha.gov.sa

Business owner

Faisal A. Al-ShehriFaisal A. Al-ShehriDigital Transformation Portfolio ManagerP-003·f.alshehri@alwaha.gov.sa

Portfolio & programme

Digital Transformation PortfolioDigital Government Services Programme

Type & methodology

Digital · Hybrid

Current phase

7Execution

The authority runs ⁦68⁩ services through five separate channels and legacy systems that do not talk to each other; a beneficiary visits several units for one transaction and a licence takes ⁦21⁩ days on average. The project brings them into one platform that meets Digital Government Authority standards.

1. 1Bring ⁦68⁩ authority services into one platform with a single beneficiary journey
2. 2Cut average licence turnaround from ⁦21⁩ days to ⁦5⁩
3. 3Lift beneficiary satisfaction with digital services to ⁦88%⁩
4. 4Reduce cost per transaction by ⁦60%⁩

1. 1Single sign-on through Nafath for individuals and businesses
2. 2SADAD payments with e-invoicing
3. 3A forms and workflow engine the business configures without code
4. 4A beneficiary dashboard with request status and instant notifications
5. 5Full WCAG ⁦2.1⁩ AA accessibility
6. 6Government-cloud hosting with NDMO data classification

1. Charter approved⁦2025-01-05⁩
2. Build & run contract signed⁦2025-04-30⁩
3. Advance payment (10%) released⁦2025-05-25⁩
4. Requirements & design signed off⁦2025-09-30⁩
5. Internal pilot (MVP) live⁦2026-03-31⁩
6. Data classification approved by the data office⁦2026-06-30⁩
7. Wave 1 development complete (24 services)⁦2026-09-30⁩
8. Nafath & SADAD integration complete⁦2026-10-31⁩
9. Penetration test passed, security sign-off⁦2026-12-15⁩
10. User acceptance testing complete⁦2027-01-31⁩
11. Official platform launch⁦2027-03-01⁩
12. Final acceptance & final payment⁦2027-03-31⁩

• HighNafath and SADAD interfaces late
• HighVendor integration engineers in short supply
• MediumLate requirement sign-off by process owners
• MediumStaff resistance to digital procedures
• MediumCritical penetration-test findings

• Approved budget SAR ⁦86.4M⁩ including VAT
• Hosting on the government cloud inside the Kingdom only
• Compliance with the ECC and the Personal Data Protection Law

• Nafath and SADAD test environments available as agreed
• Process owners sign off requirements within ⁦10⁩ working days
• The vendor’s named team stays for the whole build

• Eng. Majed Al-RasheedVP Digital — project sponsor
• Eng. Abdullah Al-QahtaniChief Executive Officer
• Digital Government AuthorityRegulator
• National Information Center (Nafath)Integration partner
• Yousef Al-OmariInvestment Agency — licensing process owner
• Eng. Ahmed AsiriRoads & Bridges — excavation-permit owner
• Service-centre staffInternal users
• Individual and business beneficiariesBeneficiaries

1. 1⁦68⁩ services live on the platform at close
2. 2⁦99.9%⁩ availability in the first six months
3. 3Penetration test passed with no critical or high findings
4. 4⁦70%⁩ of walk-in transactions moved online within ⁦12⁩ months

• Projects Steering CommitteeStrategic decisions, escalations, major gatesMonthly
• Change Control BoardApproves scope, cost and schedule changesWeekly
• PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
• Project management teamDay-to-day control, risks, issues, weekly statusWeekly