Board of Grievances
Project charter
Remote Video Hearings Roll-out — Makkah Region
APPROVEDV2Approved 2026-07-31
1Project identity
- Project name
- Remote Video Hearings Roll-out — Makkah Region
- Project code
- PRJ-2026-022
- Sponsor
- Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedVice President, Judicial AffairsP-011m.alrasheed@bog.gov.sa
- Project manager
- Eng. Yasser M. Al-ZahraniEng. Yasser M. Al-ZahraniDirector, CybersecurityP-026y.alzahrani@bog.gov.sa
- Business owner
- Eng. Bandar M. Al-ShammariEng. Bandar M. Al-ShammariDirector General, Judicial FacilitiesP-013b.alshammari@bog.gov.sa
- Portfolio & programme
- Judicial Complexes & Smart Courts PortfolioSmart Courts Programme
- Type & methodology
- Infrastructure · Stage-Gate
- Current phase
- 5Approval
2Background & rationale
Equip 180 courtrooms and circuit offices in Jeddah, Makkah and Taif for video hearings with secure recording.
3Objectives
- 1Raise the quality of beneficiary service and the courthouse experience
- 2Make administrative justice accessible through fit-for-purpose courts in every region
4Scope
In scope
- Equip 180 courtrooms and circuit offices in Jeddah, Makkah and Taif for video hearings with secure recording.
- Saudi Building Code compliance
- An approved plan to keep the courts sitting during the works
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
- 1Saudi Building Code compliance
- 2An approved plan to keep the courts sitting during the works
- 3Civil-defence requirements
6Deliverables
| 1 | Project management plan | 2026-08-26 |
| 2 | Main deliverable — stage 1 | 2027-06-08 |
| 3 | Main deliverable — final stage | 2028-01-06 |
| 4 | Final report | 2028-03-31 |
7Key milestones
- Charter approved2026-07-31
- Contract signed2026-11-07
- 50% of works complete2027-06-08
- Provisional acceptance2028-02-11
- Closure2028-03-31
8Budget
- Main contract72.0%33.1M
- Supervision & consulting14.1%6.5M
- Internal team8.9%4.1M
- Contingency reserve (5%)5.0%2.3M
The owning sector’s approved budgetTotal46M
9Timeline
10Key risks
- MediumPrivacy requirements for video-hearing recordings under the Personal Data Protection Law
11Constraints
- Stay within the approved budget
- Comply with the Government Tenders & Procurement Law
12Assumptions
- Named internal staff available throughout
- Approvals land within workflow SLAs
13Stakeholders
- Project sponsorDecisions and funding
- Business ownerAccepts deliverables, owns benefits
- Projects Follow-up Office (EPMO)Governance and compliance
14Success criteria
- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
- Change Control BoardApproves scope, cost and schedule changesWeekly
- EPMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, issues, weekly statusWeekly