Board of Grievances
Project charter
Board of Grievances Mobile App — Release 3
APPROVEDV2Approved 2025-10-03
1Project identity
- Project name
- Board of Grievances Mobile App — Release 3
- Project code
- PRJ-2026-015
- Sponsor
- Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedVice President, Judicial AffairsP-011m.alrasheed@bog.gov.sa
- Project manager
- Karim HaddadKarim HaddadSenior Digital Delivery Consultant — EPMOP-041k.haddad@bog.gov.sa
- Business owner
- Faisal A. Al-ShehriFaisal A. Al-ShehriDirector, Digital Judicial Services Centre & Digital Justice Portfolio ManagerP-003f.alshehri@bog.gov.sa
- Portfolio & programme
- Digital Justice PortfolioDigital Judicial Services Programme
- Type & methodology
- Digital · Scrum
- Current phase
- 7Execution
2Background & rationale
A mobile app for the most-used judicial services, with instant hearing alerts and a digital wallet for judgments.
3Objectives
- 1Deliver integrated, beneficiary-centred digital judicial services
Serves the strategic objectives:SO-3.1Deliver integrated, beneficiary-centred digital judicial services
4Scope
In scope
- A mobile app for the most-used judicial services, with instant hearing alerts and a digital wallet for judgments.
- Single sign-on through Nafath
- Integration with internal systems
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
- 1Single sign-on through Nafath
- 2Integration with internal systems
- 3Digital Government Authority standards
6Deliverables
| 1 | Project management plan | 2025-10-24 |
| 2 | Main deliverable — stage 1 | 2026-06-08 |
| 3 | Main deliverable — final stage | 2026-11-24 |
| 4 | Final report | 2027-01-31 |
7Key milestones
- Charter approved2025-10-03
- Contract signed2025-12-21
- 50% of works complete2026-06-08
- Provisional acceptance2026-12-23
- Closure2027-01-31
8Budget
- Main contract72.2%9.1M
- Supervision & consulting14.3%1.8M
- Internal team8.7%1.1M
- Contingency reserve (5%)4.8%600K
The owning sector’s approved budgetTotal12.6M
9Timeline
10Key risks
- No risks recorded yet.
11Constraints
- Stay within the approved budget
- Comply with the Government Tenders & Procurement Law
12Assumptions
- Named internal staff available throughout
- Approvals land within workflow SLAs
13Stakeholders
- Project sponsorDecisions and funding
- Business ownerAccepts deliverables, owns benefits
- Projects Follow-up Office (EPMO)Governance and compliance
14Success criteria
- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
- Change Control BoardApproves scope, cost and schedule changesWeekly
- EPMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, issues, weekly statusWeekly