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PRJ-2026-015On track7ExecutionScrum

Board of Grievances Mobile App — Release 3

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A mobile app for the most-used judicial services, with instant hearing alerts and a digital wallet for judgments.

Project managerKarim HaddadSponsorEng. Majed S. Al-RasheedProgrammeDigital Judicial Services Programme

Budget (BAC)

SAR 12.6M

Actual cost

SAR 7.8M

⁦62%⁩ of budget

Progress

⁦64%⁩

Planned ⁦63%⁩

Estimate at completion

SAR 12.1M

SPI · CPI

1.02Schedule performance index · 1.021.04Cost performance index · 1.04

Forecast finish

⁦2027-01-28⁩

On baseline

ExecutionPhase ⁦7⁩ of ⁦11⁩

Next gate:Monitoring & Control24 November 2026

  1. Idea · CompleteIdea · Complete
  2. Gate into «Feasibility»DecisionConditional goDate18 April 2025Feasibility · CompleteFeasibility · Complete
  3. Gate into «Initiation»DecisionGoDate6 August 2025Initiation · CompleteInitiation · Complete
  4. Gate into «Planning»DecisionGoDate5 October 2025Planning · CompletePlanning · Complete
  5. Gate into «Approval»DecisionGoDate29 October 2025Approval · CompleteApproval · Complete
  6. Gate into «Procurement»DecisionGoDate13 November 2025Procurement · CompleteProcurement · Complete
  7. Gate into «Execution»DecisionGoDate21 December 2025Execution · Current phaseExecution · Current phase
  8. Gate into «Monitoring & Control»DecisionNot held yetDate24 November 2026Monitoring & Control · Not startedMonitoring & Control · Not started
  9. Gate into «Handover»DecisionNot held yetHandover · Not startedHandover · Not started
  10. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
  11. Gate into «Benefits Realization»DecisionNot held yetBenefits Realization · Not startedBenefits Realization · Not started

Project lifecycle and its gates

Current phase: Execution. Pick a gate on the track to review it.

  1. Gate into «Feasibility»DecisionConditional goDate18 April 2025Mandatory criteria met, with points to close during the next phase.IdeaComplete
  2. Gate into «Initiation»DecisionGoDate6 August 2025All criteria and required documents met.FeasibilityComplete
  3. Gate into «Planning»DecisionGoDate5 October 2025All criteria and required documents met.InitiationComplete
  4. Gate into «Approval»DecisionGoDate29 October 2025All criteria and required documents met.PlanningComplete
  5. Gate into «Procurement»DecisionGoDate13 November 2025All criteria and required documents met.ApprovalComplete
  6. Gate into «Execution»DecisionGoDate21 December 2025All criteria and required documents met.ProcurementComplete
  7. Gate into «Monitoring & Control»DecisionNot held yetDate24 November 2026ExecutionCurrent phaseCurrent phase
  8. Gate into «Handover»DecisionNot held yet8Monitoring & ControlNot started
  9. Gate into «Closure»DecisionNot held yet9HandoverNot started
  10. Gate into «Benefits Realization»DecisionNot held yet10ClosureNot started
  11. 11Benefits RealizationNot started
G6Next gateProjects Steering Committee

Operational readiness gate — into hypercare & monitoring

7Execution8Monitoring & ControlPlanned for ⁦2026-11-24⁩In 27 days2026-11-2414 Jumada II 1448 AH
67/100

Gate readiness

Enough for a conditional go only

Automated control: no move until the criteria are met

  • ⁦3⁩ mandatory checklist items open
  • ⁦4⁩ required documents not approved
  • ⁦2⁩ mandatory criteria under ⁦70⁩ points
  • Weighted score ⁦67⁩ under the pass mark ⁦75⁩

Checklist

⁦3⁩ of ⁦7⁩ done

  • All in-scope services builtMandatory
  • User acceptance testing passedMandatory
  • Penetration test passed — no critical/high findingsMandatory
  • Data migrated and reconciledMandatory
  • Operations & support plan, SLAMandatory
  • Users trained — judges, clerks and staff
  • Launch rollback plan

Required documents

⁦0⁩ of ⁦4⁩ approved

  • UAT reportNot submitted
  • Penetration test reportSubmitted — awaiting acceptance · V1
  • Operations & support planNot submitted
  • Data migration reconciliationSubmitted — awaiting acceptance · V1

Criteria and score

Go from ⁦75⁩, conditional from ⁦60⁩; a mandatory criterion is met from ⁦70⁩.

  • Deliverables completeweight ⁦30⁩%Met

    Awaiting evidence from the project team.

  • Quality & securityweight ⁦30⁩%Not met

    Awaiting evidence from the project team.

  • Operations & support readinessweight ⁦20⁩%Not met

    Awaiting evidence from the project team.

  • User & change readinessweight ⁦20⁩%

    Awaiting evidence from the project team.

Approvers

Projects Steering Committee

  • Dr. Abdullah S. Al-QahtaniSteering Committee chairVote pending
  • Eng. Majed S. Al-RasheedProject sponsorVote pending
  • Dr. Noura M. Al-OtaibiEPMO directorVote pending
  • Faisal A. Al-ShehriBusiness ownerVote pending

Gate decision

The decision and its rationale go into the gate log and to the team.

What is the decision based on? It stays in the log.0 / 600

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