Board of Grievances
Project charter
Judicial Indicators Dashboard & Performance Measurement
APPROVEDV2Approved 2025-09-05
1Project identity
- Project name
- Judicial Indicators Dashboard & Performance Measurement
- Project code
- PRJ-2026-012
- Sponsor
- Dr. Mohammed I. Al-SubaieDr. Mohammed I. Al-SubaieDirector General, Decision Support CentreP-009m.alsubaie@bog.gov.sa
- Project manager
- Tariq S. Al-YamiTariq S. Al-YamiHead, Development & Performance Measurement OfficeP-040t.alyami@bog.gov.sa
- Business owner
- Dr. Amal F. Al-SudairiDr. Amal F. Al-SudairiDirector General, Strategic Planning & PerformanceP-015a.alsudairi@bog.gov.sa
- Portfolio & programme
- Institutional Excellence & Governance PortfolioInstitutional Excellence & Talent Programme
- Type & methodology
- Transformation · Agile
- Current phase
- 7Execution
2Background & rationale
Judicial and institutional KPIs — time to judgment, appeal outcomes, video hearings — wired to automated scorecards down to circuit level.
3Objectives
- 1Develop the organisational and information environment
Serves the strategic objectives:SO-4.1Develop the organisational and information environment
4Scope
In scope
- Judicial and institutional KPIs — time to judgment, appeal outcomes, video hearings — wired to automated scorecards down to circuit level.
- As-is and to-be analysis
- Change management plan
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
- 1As-is and to-be analysis
- 2Change management plan
- 3Adoption measures
6Deliverables
| 1 | Project management plan | 2025-09-26 |
| 2 | Main deliverable — stage 1 | 2026-05-10 |
| 3 | Main deliverable — final stage | 2026-10-25 |
| 4 | Final report | 2026-12-31 |
7Key milestones
- Charter approved2025-09-05
- Contract signed2025-11-23
- 50% of works complete2026-05-10
- Provisional acceptance2026-11-23
- Closure2026-12-31
8Budget
- Main contract72.4%7.1M
- Supervision & consulting13.3%1.3M
- Internal team9.2%900K
- Contingency reserve (5%)5.1%500K
The owning sector’s approved budgetTotal9.8M
9Timeline
10Key risks
- No risks recorded yet.
11Constraints
- Stay within the approved budget
- Comply with the Government Tenders & Procurement Law
12Assumptions
- Named internal staff available throughout
- Approvals land within workflow SLAs
13Stakeholders
- Project sponsorDecisions and funding
- Business ownerAccepts deliverables, owns benefits
- Projects Follow-up Office (EPMO)Governance and compliance
14Success criteria
- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
- Change Control BoardApproves scope, cost and schedule changesWeekly
- EPMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, issues, weekly statusWeekly