Higher visitor satisfaction
Beneficiary satisfaction · Unified e-Appointments Platform
Baseline
64%
At go-live, 2025-09-30
Latest reading
82%
12 mo reading
Target after 24 months
85%
On 2027-09-30
Realised of target
From the baseline towards the 24-month target
Target trajectory vs realised
Monthly readings up to the last measurement, then the forecast if performance keeps its current ratio to plan.
- Realised
- Target trajectory
- Forecast
| Period | Realised | Target trajectory |
|---|---|---|
| 2025-09 | 64% | 64% |
| 2025-10 | 66.4% | 66.7% |
| 2025-11 | 68.6% | 69.3% |
| 2025-12 | 71% | 72% |
| 2026-01 | 73.2% | 74% |
| 2026-02 | 74.7% | 76% |
| 2026-03 | 77% | 78% |
| 2026-04 | 77.7% | 79.2% |
| 2026-05 | 78.4% | 80.3% |
| 2026-06 | 79.5% | 81.5% |
| 2026-07 | 80.4% | 82.7% |
| 2026-08 | 80.9% | 83.8% |
| 2026-09 | 82% | 85% |
| 2026-10 (Forecast) | 82.2% | 85.3% |
| 2026-11 (Forecast) | 82.4% | 85.5% |
| 2026-12 (Forecast) | 82.6% | 85.8% |
| 2027-01 (Forecast) | 82.9% | 86% |
| 2027-02 (Forecast) | 83.1% | 86.3% |
| 2027-03 (Forecast) | 83.3% | 86.5% |
| 2027-04 (Forecast) | 83.5% | 86.8% |
| 2027-05 (Forecast) | 83.7% | 87% |
| 2027-06 (Forecast) | 83.9% | 87.3% |
| 2027-07 (Forecast) | 84.1% | 87.5% |
| 2027-08 (Forecast) | 84.4% | 87.8% |
| 2027-09 (Forecast) | 84.6% | 88% |
Measurement schedule
Counted from go-live on 2025-09-30 · data read Monthly
- 3
After 3 months
2025-12-3010 Rajab 1447 AH·Expected 72% ·Actual 71%
to plan88% - 6
After 6 months
2026-03-3011 Shawwal 1447 AH·Expected 78% ·Actual 77%
to plan93% - 12
After 12 months
2026-09-3019 Rabiʻ II 1448 AH·Expected 85% ·Actual 82%
to plan86% - 24
After 24 months
2027-09-3029 Rabiʻ II 1449 AH·Expected 88%
In 337 days2027-09-3029 Rabiʻ II 1449 AH
Evidence
7 files backing the readings
Measurement data extract — 12 mo
2026-09-30 · Eng. Reem K. Al-Dosari · 180 KB
Benefit measurement report — 12 mo
2026-09-30 · Eng. Reem K. Al-Dosari · 1,112 KB
Measurement data extract — 6 mo
2026-03-30 · Eng. Reem K. Al-Dosari · 138 KB
Benefit measurement report — 6 mo
2026-03-30 · Eng. Reem K. Al-Dosari · 986 KB
Measurement data extract — 3 mo
2025-12-30 · Eng. Reem K. Al-Dosari · 117 KB
Benefit measurement report — 3 mo
2025-12-30 · Eng. Reem K. Al-Dosari · 923 KB
Approved benefit profile — BEN-002
2025-07-30 · Karim Haddad · 412 KB
Corrective actions
What is being done to bring the benefit back to plan
No actions yet — add a plan to bring the benefit back on track.
Activity
30 September 2026
Milestone: Eng. Reem K. Al-Dosari recorded the 12 mo reading: 82%
2026-09-30 10:30
30 March 2026
Milestone: Eng. Reem K. Al-Dosari recorded the 6 mo reading: 77%
2026-03-30 10:30
30 December 2025
Milestone: Eng. Reem K. Al-Dosari recorded the 3 mo reading: 71%
2025-12-30 10:30
30 July 2025
Approval: Karim Haddad approved the benefit profile and its baseline
2025-07-30 09:00