Shorter waits at service centres
Time saved · Unified e-Appointments Platform
Baseline
42 minutes
At go-live, 2025-09-30
Latest reading
18 minutes
12 mo reading
Target after 24 months
15 minutes
On 2027-09-30
Realised of target
From the baseline towards the 24-month target
Target trajectory vs realised
Monthly readings up to the last measurement, then the forecast if performance keeps its current ratio to plan.
- Realised
- Target trajectory
- Forecast
| Period | Realised | Target trajectory |
|---|---|---|
| 2025-09 | 42 minutes | 42 minutes |
| 2025-10 | 38.5 minutes | 38 minutes |
| 2025-11 | 34.9 minutes | 34 minutes |
| 2025-12 | 31 minutes | 30 minutes |
| 2026-01 | 28.6 minutes | 27.3 minutes |
| 2026-02 | 25.9 minutes | 24.7 minutes |
| 2026-03 | 24 minutes | 22 minutes |
| 2026-04 | 23.4 minutes | 20.8 minutes |
| 2026-05 | 21.5 minutes | 19.7 minutes |
| 2026-06 | 21.2 minutes | 18.5 minutes |
| 2026-07 | 19.6 minutes | 17.3 minutes |
| 2026-08 | 19 minutes | 16.2 minutes |
| 2026-09 | 18 minutes | 15 minutes |
| 2026-10 (Forecast) | 17.8 minutes | 14.8 minutes |
| 2026-11 (Forecast) | 17.6 minutes | 14.5 minutes |
| 2026-12 (Forecast) | 17.3 minutes | 14.3 minutes |
| 2027-01 (Forecast) | 17.1 minutes | 14 minutes |
| 2027-02 (Forecast) | 16.9 minutes | 13.8 minutes |
| 2027-03 (Forecast) | 16.7 minutes | 13.5 minutes |
| 2027-04 (Forecast) | 16.4 minutes | 13.3 minutes |
| 2027-05 (Forecast) | 16.2 minutes | 13 minutes |
| 2027-06 (Forecast) | 16 minutes | 12.8 minutes |
| 2027-07 (Forecast) | 15.8 minutes | 12.5 minutes |
| 2027-08 (Forecast) | 15.6 minutes | 12.3 minutes |
| 2027-09 (Forecast) | 15.3 minutes | 12 minutes |
Measurement schedule
Counted from go-live on 2025-09-30 · data read Monthly
- 3
After 3 months
2025-12-3010 Rajab 1447 AH·Expected 30 minutes·Actual 31 minutes
to plan92% - 6
After 6 months
2026-03-3011 Shawwal 1447 AH·Expected 22 minutes·Actual 24 minutes
to plan90% - 12
After 12 months
2026-09-3019 Rabiʻ II 1448 AH·Expected 15 minutes·Actual 18 minutes
to plan89% - 24
After 24 months
2027-09-3029 Rabiʻ II 1449 AH·Expected 12 minutes
In 337 days2027-09-3029 Rabiʻ II 1449 AH
Evidence
7 files backing the readings
Measurement data extract — 12 mo
2026-09-30 · Eng. Reem K. Al-Dosari · 180 KB
Benefit measurement report — 12 mo
2026-09-30 · Eng. Reem K. Al-Dosari · 1,112 KB
Measurement data extract — 6 mo
2026-03-30 · Eng. Reem K. Al-Dosari · 138 KB
Benefit measurement report — 6 mo
2026-03-30 · Eng. Reem K. Al-Dosari · 986 KB
Measurement data extract — 3 mo
2025-12-30 · Eng. Reem K. Al-Dosari · 117 KB
Benefit measurement report — 3 mo
2025-12-30 · Eng. Reem K. Al-Dosari · 923 KB
Approved benefit profile — BEN-001
2025-07-30 · Karim Haddad · 412 KB
Corrective actions
What is being done to bring the benefit back to plan
No actions yet — add a plan to bring the benefit back on track.
Activity
30 September 2026
Milestone: Eng. Reem K. Al-Dosari recorded the 12 mo reading: 18 minutes
2026-09-30 10:30
30 March 2026
Milestone: Eng. Reem K. Al-Dosari recorded the 6 mo reading: 24 minutes
2026-03-30 10:30
30 December 2025
Milestone: Eng. Reem K. Al-Dosari recorded the 3 mo reading: 31 minutes
2025-12-30 10:30
30 July 2025
Approval: Karim Haddad approved the benefit profile and its baseline
2025-07-30 09:00