Higher satisfaction with digital services
Beneficiary satisfaction · Unified Digital Services Platform
Baseline
68%
At go-live, 2027-05-12
Latest reading
74%
No reading since go-live
Target after 24 months
88%
On 2029-05-12
Realised of target
Worked out after the first reading.
Target trajectory vs realised
No readings yet — only the target trajectory is shown.
- Realised
- Target trajectory
| Period | Realised | Target trajectory |
|---|---|---|
| 2027-05 | — | 68% |
| 2027-06 | — | 70.7% |
| 2027-07 | — | 73.3% |
| 2027-08 | — | 76% |
| 2027-09 | — | 78% |
| 2027-10 | — | 80% |
| 2027-11 | — | 82% |
| 2027-12 | — | 83% |
| 2028-01 | — | 84% |
| 2028-02 | — | 85% |
| 2028-03 | — | 86% |
| 2028-04 | — | 87% |
| 2028-05 | — | 88% |
| 2028-06 | — | 88.3% |
| 2028-07 | — | 88.7% |
| 2028-08 | — | 89% |
| 2028-09 | — | 89.3% |
| 2028-10 | — | 89.7% |
| 2028-11 | — | 90% |
| 2028-12 | — | 90.3% |
| 2029-01 | — | 90.7% |
| 2029-02 | — | 91% |
| 2029-03 | — | 91.3% |
| 2029-04 | — | 91.7% |
| 2029-05 | — | 92% |
Measurement schedule
Counted from go-live on 2027-05-12 · data read Monthly
- 3
After 3 months
2027-08-1210 Rabiʻ I 1449 AH·Expected 76%
In 288 days2027-08-1210 Rabiʻ I 1449 AH - 6
After 6 months
2027-11-1213 Jumada II 1449 AH·Expected 82%
In 380 days2027-11-1213 Jumada II 1449 AH - 12
After 12 months
2028-05-1217 Dhuʻl-Hijjah 1449 AH·Expected 88%
In 562 days2028-05-1217 Dhuʻl-Hijjah 1449 AH - 24
After 24 months
2029-05-1228 Dhuʻl-Hijjah 1450 AH·Expected 92%
In 927 days2029-05-1228 Dhuʻl-Hijjah 1450 AH
Evidence
1 file backing the readings
Approved benefit profile — BEN-008
2027-03-12 · Eng. Sultan F. Al-Ghamdi · 412 KB
Corrective actions
What is being done to bring the benefit back to plan
No actions yet — add a plan to bring the benefit back on track.
Activity
12 March 2027
Approval: Eng. Sultan F. Al-Ghamdi approved the benefit profile and its baseline
2027-03-12 09:00