Board of Grievances 2030 — Leadership and Greater Impact

Strategy map

Objectives and the cause-and-effect links between them across pillars.

Trace a lagging KPI

Colour by

Off-track KPIs

The path of cause

From the lagging KPI to the objectives that feed it, then the projects causing the delay.

The BOG 2030 strategy map

Tracing: Raise the quality of beneficiary service and the courthouse experience

DrivesTraced path

Beneficiaries

What impact do litigants, lawyers and government agencies feel?

Financial efficiency

How do we spend well and diversify revenue?

Internal processes

Which processes must we excel at?

Organisational capabilities

Which people, data and organisational environment do we need?