Unified Digital Services Platform — project charter

⁦1⁩. Purpose

Bring the authority’s digital services into one platform with a single front door, connected to the national platforms, cutting the time and cost of every transaction — delivering the strategic objective «raise digital-service maturity».

⁦2⁩. Objectives

• Bring ⁦68⁩ authority services into one platform with a single beneficiary journey
• Cut average licence turnaround from ⁦21⁩ days to ⁦5⁩
• Lift beneficiary satisfaction with digital services to ⁦88%⁩
• Reduce cost per transaction by ⁦60%⁩

⁦3⁩. Scope

• A unified web portal compliant with Digital Government Authority standards
• Single sign-on through Nafath and payments through SADAD
• A configurable, no-code workflow and forms engine
• Migration of beneficiary data and open requests from legacy systems
• Change management and training for ⁦420⁩ staff

Out of scope

• The mobile app (separate project ⁦PRJ-2026-015⁩)
• Re-engineering procedures that need regulatory changes
• Services of other government entities

⁦4⁩. Success criteria

• ⁦68⁩ services live on the platform at close
• ⁦99.9%⁩ availability in the first six months
• Penetration test passed with no critical or high findings
• ⁦70%⁩ of walk-in transactions moved online within ⁦12⁩ months

⁦5⁩. Assumptions & constraints

• Nafath and SADAD test environments available as agreed
• Process owners sign off requirements within ⁦10⁩ working days
• The vendor’s named team stays for the whole build
• Approved budget SAR ⁦86.4M⁩ including VAT
• Hosting on the government cloud inside the Kingdom only
• Compliance with the ECC and the Personal Data Protection Law

⁦6⁩. Governance & budget

Sponsor

Eng. Majed S. Al-Rasheed

Project manager

Eng. Sultan F. Al-Ghamdi

Approved budget

SAR ⁦86.4M⁩

Duration

⁦2025-02-01⁩ to ⁦2027-03-31⁩

Overseeing committee

Digital Transformation Steering Committee

The initiation gate approved the charter with two conditions: a full-time project manager within two weeks, and written commitment from the process-owning departments to sign off requirements within ten working days.