MunjazStrategy & projectsMunjazPMO PLATFORMBoard of Grievances
DMD-2026-005
Redesigning beneficiary waiting areas in existing courts
PrioritizedInitiative
Priority score
63
Score confirmed by the evaluation panel
Estimated cost
SAR 38M
Net present value
SAR 5.2M
Internal rate of return
9.6%
Payback period
5.5 years
Rank in the 2027 plan
#8
of 9 candidates
Gate into «Submitted»DecisionGoDate15 April 2026DraftComplete
Gate into «Initial review»DecisionGoDate13 May 2026SubmittedComplete
Gate into «Feasibility»DecisionGoDate9 June 2026Initial reviewComplete
Gate into «Evaluation»DecisionGoDate7 July 2026FeasibilityComplete
Gate into «Committee review»DecisionGoDate4 August 2026EvaluationComplete
!Gate into «Approved»DecisionConditional goDate31 August 20262 open conditionsConditional goCommittee reviewComplete
Gate into «Prioritized»DecisionGoDate28 September 2026ApprovedComplete
Gate into «Converted to project»DecisionNot held yetNext gatePrioritizedCurrent phaseCurrent phase
9Converted to projectNot started
The request as filed
What the requester wrote on the intake form
Problem
Reports from the presidents of the administrative courts in Riyadh, Jeddah and Dammam show crowded waiting halls before hearings — litigants and lawyers wait in the corridors outside the courtrooms — and 140 formal complaints were logged in 2025.
Current state
Waiting halls in the existing courts hold only 40% of peak attendance, with no calling screens or service desks near the courtrooms.
Objective
Redesign the waiting areas of 14 existing administrative courts with proper halls and calling screens tied to the hearing schedule by 2029.
Expected scope
Design and build of the waiting halls, furniture and wayfinding, hearing-call screens, beneficiary desks near the courtrooms, and access for people with disabilities.
Expected benefits
Customer satisfaction
Litigant satisfaction with courthouses up 6 points
