RSK-0007Mueen Digital Platform — Release 4
Clerks and circuit staff resisting the new digital procedures
A risk's detail, response, contingency and residual risk.
Risk statement
From cause to event to impact — with the preventive controls before the event and the contingency after it
Cause
Clerks and circuit staff are used to paper procedures and had little say in designing the services
Preventive controls
- A change-ambassador network in every court
- Hands-on training for clerks a month before launch
2 / 2
Event
Clerks and circuit staff resisting the new digital procedures
Under 50% usage in the first month
Contingency
Retire paper registration in steps by a circular from the President
Impact
Low adoption and paper files persisting in the judicial circuits after launch
Assessment
The level before and after the response
Inherent
Residual
Exposure
SAR 300K
Residual
56% off the score
Score trend
Last six months
- Score
- Target residual
Escalation path
Escalation engine: a high risk unreviewed for 10 days notifies the PM, 15 the programme manager, 20 the EPMO director
Last reviewed 13 days ago · Outside the engine — below «high»
Project manager
Current levelEng. Sultan F. Al-Ghamdi
Currently followed up here- 2
Programme manager
Eng. Reem K. Al-Dosari
- 3
EPMO director
Dr. Noura M. Al-Otaibi
- 4
Executive committee
Dr. Abdullah S. Al-Qahtani
By the EPMO director’s decision
Mitigation plan
Each action with its owner and date — tick it off when complete
A change-ambassador network in every court
Nouf M. Al-BalawiNouf M. Al-BalawiChange Management SpecialistP-035n.albalawi@bog.gov.saIn progressIn 48 days2026-12-156 Rajab 1448 AHHands-on training for clerks a month before launch
Nouf M. Al-BalawiNouf M. Al-BalawiChange Management SpecialistP-035n.albalawi@bog.gov.saNot startedIn 96 days2027-02-0124 Shaʻban 1448 AH
Trigger
Under 50% usage in the first month
Contingency
Retire paper registration in steps by a circular from the President