Board of Grievances 2030 — Leadership and Greater Impact
Requests completed automatically, with no manual step
Deliver innovative judicial services·An Innovative Judicial System & Quality Partnerships
Actual · October
23%
2026 target
30%
Attainment
77%
Year-end forecast
24%
Forecast gap to target
6%
The path from baseline to 2030
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
18%
Today
23%
2026 target
30%
2030 target
45%
- Left to the 2026 target
- 7%42% of the way covered
- Left to the 2030 target
- 22%19% of the way covered
Monthly series and forecast
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
- Actual
- Baseline
- Forecast
- Forecast range
| Period | Actual | Baseline |
|---|---|---|
| Jan | 18 % | 18 % |
| Feb | 19 % | 18 % |
| Mar | 19 % | 18 % |
| Apr | 20 % | 18 % |
| May | 21 % | 18 % |
| Jun | 21 % | 18 % |
| Jul | 22 % | 18 % |
| Aug | 22 % | 18 % |
| Sep | 23 % | 18 % |
| Oct | 23 % | 18 % |
| Nov (Forecast) | 24 % | 18 % |
| Dec (Forecast) | 24 % | 18 % |
Measurement history
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 23 | 77% | Tracking reading | Awaiting owner | System (automatic reading)2026-10-26 | None |
| September 2026 | 23 | 77% | Formal measurement | Approved | Yousef A. Al-Omari2026-10-05 | K-2.1.3_2026-09.pdf |
| August 2026 | 22 | 73% | Tracking reading | Approved | Yousef A. Al-Omari2026-09-04 | K-2.1.3_2026-08_tracking.pdf |
| July 2026 | 22 | 73% | Tracking reading | Approved | Yousef A. Al-Omari2026-08-07 | K-2.1.3_2026-07_tracking.pdf |
| June 2026 | 21 | 70% | Formal measurement | Approved | Yousef A. Al-Omari2026-07-06 | K-2.1.3_2026-06.pdf |
| May 2026 | 21 | 70% | Tracking reading | Approved | Yousef A. Al-Omari2026-06-05 | K-2.1.3_2026-05_tracking.pdf |
| April 2026 | 20 | 67% | Tracking reading | Approved | Yousef A. Al-Omari2026-05-04 | K-2.1.3_2026-04_tracking.pdf |
| March 2026 | 19 | 63% | Formal measurement | Approved | Yousef A. Al-Omari2026-04-07 | K-2.1.3_2026-03.pdf |
| February 2026 | 19 | 63% | Tracking reading | Approved | Yousef A. Al-Omari2026-03-06 | K-2.1.3_2026-02_tracking.pdf |
| January 2026 | 18 | 60% | Tracking reading | Approved | Yousef A. Al-Omari2026-02-05 | K-2.1.3_2026-01_tracking.pdf |
Contributing projects
The projects that move this KPI, and each one’s share of the effect by budget size.
No projects linked to this KPI
The KPI is measured at Board level, with no specific project.
Corrective actions
What we are doing to bring the KPI back on track, who owns it, and by when.
A fully automatic path for execution payouts under SAR 500K
Rami Al-KhatibRami Al-KhatibRevenue Development & Partnerships ConsultantP-045r.alkhatib@bog.gov.saDue 2026-10-30In 2 days2026-10-3019 Jumada I 1448 AHIn progressLink government agencies over the Government Service Bus so their replies arrive with no manual entry
Yousef A. Al-OmariYousef A. Al-OmariDirector General, Partnerships & Revenue DevelopmentP-016y.alomari@bog.gov.saDue 2026-11-20In 23 days2026-11-2010 Jumada II 1448 AHMueen Digital Platform — Release 4Open
Comments
The owner, the Performance Measurement Office and leadership discussing the readings.
Dr. Mohammed I. Al-SubaieDirector General, Decision Support Centre2026-10-16 11:00
The rate is low because agency replies still arrive on paper. I suggest measuring only requests linked to the Service Bus from 2027.