Issues with severity, root cause and the escalation SLA.
of 28 in scope
need daily follow-up
escalate on the next run
above the project manager
until 2026-11-04
Every issue has a window by severity (critical 24 h, high 72, medium 120, low 240). When it runs out with no action, the engine lifts it one rung and starts a new window.
Click a level to filter the register
The issue, its severity, impact, root cause, action, owner, due date, escalation level and resolution.
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ISS-0107 Data classification for new services not yet approved | Unified Digital Services Platform | Medium | 22 hours overSLA breached | Project manager | Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, Unified Digital Services PlatformP-005s.alghamdi@alwaha.gov.sa | In 15 days2026-11-122 Jumada II 1448 AH | Open |
ISS-0103 Two vendor integration engineers withdrawn with no replacement | Unified Digital Services Platform | High | 4 hours overSLA breached | Programme manager | Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, Unified Digital Services PlatformP-005s.alghamdi@alwaha.gov.sa | 3 days overdue2026-10-2514 Jumada I 1448 AH | Overdue |
ISS-0118 Interchange 5 designs awaiting approval | Northern Ring Road Development — Phase 2 | Medium | 4 hours overSLA breached | Project manager | Eng. Ibrahim A. Al-GhamdiEng. Ibrahim A. Al-GhamdiDirector, Engineering SupervisionP-036i.alghamdi@alwaha.gov.sa | In 10 days2026-11-0727 Jumada I 1448 AH | Open |
ISS-0127 Trenching permit suspended in Al-Rawdah district | Fibre Optic Network Expansion | Medium | 3 hours overSLA breached | Project manager | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@alwaha.gov.sa | 10 days overdue2026-10-187 Jumada I 1448 AH | Open |
ISS-0105 Automated test coverage below 60% | Unified Digital Services Platform | Medium | 1 hour left | Project manager | Joud N. Al-AhmadiJoud N. Al-AhmadiQA & Testing SpecialistP-033j.alahmadi@alwaha.gov.sa | In 18 days2026-11-155 Jumada II 1448 AH | Open |
ISS-0116 Road alignment clashing with a high-voltage line in section 4 | Northern Ring Road Development — Phase 2 | High | 1 hour left | PMO director | Eng. Ahmed Y. AsiriEng. Ahmed Y. AsiriDirector General, Roads & BridgesP-020a.asiri@alwaha.gov.sa | 7 days overdue2026-10-2110 Jumada I 1448 AH | Escalated |
ISS-0113 Site labour stopped for 4 days over late wages | East Waha Wastewater Treatment Plant | Critical | 19 hours left | Executive committee | Eng. Waleed O. Al-JuhaniEng. Waleed O. Al-JuhaniDirector, Utilities & Public ServicesP-021w.aljuhani@alwaha.gov.sa | 6 days overdue2026-10-2211 Jumada I 1448 AH | Escalated |
ISS-0109 Façade works stopped — samples not approved | Government Offices Complex | Critical | 20 hours left | Executive committee | Eng. Shahad M. Al-MalkiEng. Shahad M. Al-MalkiDirector, Government Buildings & FacilitiesP-022s.almalki@alwaha.gov.sa | 16 days overdue2026-10-121 Jumada I 1448 AH | Escalated |
ISS-0112 Decision on payment certificate 25 delayed | Government Offices Complex | Medium | 21 hours left | Project manager | Khalid N. Al-MutairiKhalid N. Al-MutairiSenior Finance & Contracts SpecialistP-007k.almutairi@alwaha.gov.sa | Due tomorrow2026-10-2918 Jumada I 1448 AH | Open |
ISS-0101 Shared Nafath test environment down for 9 days | Unified Digital Services Platform | High | 21 hours left | PMO director | Hussam T. Al-QurashiHussam T. Al-QurashiSenior Software Engineer – IntegrationP-030h.alqurashi@alwaha.gov.sa | In 2 days2026-10-3019 Jumada I 1448 AH | Escalated |
ISS-0102 Vendor late delivering updated SADAD interface specs | Unified Digital Services Platform | Medium | 22 hours left | Project manager | Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, Unified Digital Services PlatformP-005s.alghamdi@alwaha.gov.sa | In 3 days2026-10-3120 Jumada I 1448 AH | Open |
ISS-0124 Progress reports not updated for 6 weeks | Smart Street Lighting | Medium | 22 hours left | Project manager | Eng. Waleed O. Al-JuhaniEng. Waleed O. Al-JuhaniDirector, Utilities & Public ServicesP-021w.aljuhani@alwaha.gov.sa | 9 days overdue2026-10-198 Jumada I 1448 AH | Overdue |
ISS-0121 Marine works stopped pending permits | Waterfront Rehabilitation | High | 22 hours left | PMO director | Eng. Fahad T. Al-SulamiEng. Fahad T. Al-SulamiDirector, Urban DevelopmentP-023f.alsulami@alwaha.gov.sa | 8 days overdue2026-10-209 Jumada I 1448 AH | Escalated |
ISS-0114 Leak in the secondary clarifier during the water-tightness test | East Waha Wastewater Treatment Plant | High | 23 hours left | Project manager | Eng. Waleed O. Al-JuhaniEng. Waleed O. Al-JuhaniDirector, Utilities & Public ServicesP-021w.aljuhani@alwaha.gov.sa | In 5 days2026-11-0222 Jumada I 1448 AH | Open |
ISS-0110 Skilled-labour shortage at the MEP subcontractor | Government Offices Complex | High | 27 hours left | Project manager | Eng. Adel S. Al-AmoudiEng. Adel S. Al-AmoudiSenior Site Engineer (Contractor)P-043a.alamoudi@alwaha.gov.sa | In 2 days2026-10-3019 Jumada I 1448 AH | Open |
ISS-0123 Excavation at pier 14 stopped by groundwater | Wadi Al-Rummah Bridge | High | 43 hours left | Project manager | Eng. Ahmed Y. AsiriEng. Ahmed Y. AsiriDirector General, Roads & BridgesP-020a.asiri@alwaha.gov.sa | In 3 days2026-10-3120 Jumada I 1448 AH | In progress |
ISS-0115 Incomplete bills of quantities attached to certificate 33 | East Waha Wastewater Treatment Plant | Medium | 45 hours left | Project manager | Khalid N. Al-MutairiKhalid N. Al-MutairiSenior Finance & Contracts SpecialistP-007k.almutairi@alwaha.gov.sa | In 3 days2026-10-3120 Jumada I 1448 AH | Open |
ISS-0119 Etimad integration test failed a second time | Enterprise Resource Planning (ERP) System | High | 45 hours left | Project manager | Dana S. Al-SalehDana S. Al-SalehDirector, Enterprise ApplicationsP-025d.alsaleh@alwaha.gov.sa | In 4 days2026-11-0121 Jumada I 1448 AH | Open |
ISS-0106 Accessibility (WCAG) findings on request forms | Unified Digital Services Platform | Low | 45 hours left | Project manager | Maha F. Al-KhathamiMaha F. Al-KhathamiFront-end Developer (Contractor)P-044m.alkhathami@alwaha.gov.sa | In 23 days2026-11-2010 Jumada II 1448 AH | In progress |
ISS-0111 Dispute over the pricing of variation order 7 | Government Offices Complex | High | 46 hours left | PMO director | Khalid N. Al-MutairiKhalid N. Al-MutairiSenior Finance & Contracts SpecialistP-007k.almutairi@alwaha.gov.sa | 25 days overdue2026-10-0322 Rabiʻ II 1448 AH | Escalated |
ISS-0128 Monthly progress reports incomplete | Northern Logistics Zone Infrastructure | Low | 46 hours left | Project manager | Eng. Ibrahim A. Al-GhamdiEng. Ibrahim A. Al-GhamdiDirector, Engineering SupervisionP-036i.alghamdi@alwaha.gov.sa | 18 days overdue2026-10-1029 Rabiʻ II 1448 AH | Overdue |
ISS-0120 Fixed-asset data not available for migration | Enterprise Resource Planning (ERP) System | Medium | 2 days left | Project manager | Haifa S. Al-RuwailiHaifa S. Al-RuwailiSenior Financial AnalystP-037h.alruwaili@alwaha.gov.sa | In 13 days2026-11-1030 Jumada I 1448 AH | Open |
ISS-0126 Cooling-unit shipment held at King Abdulaziz Port | National Backup Data Centre | High | 2 days left | Project manager | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@alwaha.gov.sa | In 6 days2026-11-0323 Jumada I 1448 AH | Open |
ISS-0117 Resident complaints about traffic diversions | Northern Ring Road Development — Phase 2 | Medium | 3 days left | Project manager | Eng. Ahmed Y. AsiriEng. Ahmed Y. AsiriDirector General, Roads & BridgesP-020a.asiri@alwaha.gov.sa | In 5 days2026-11-0222 Jumada I 1448 AH | In progress |
ISS-0122 Investors objecting to kiosk locations | Waterfront Rehabilitation | Low | 3 days left | Project manager | Eng. Fahad T. Al-SulamiEng. Fahad T. Al-SulamiDirector, Urban DevelopmentP-023f.alsulami@alwaha.gov.sa | In 20 days2026-11-177 Jumada II 1448 AH | Open |
ISS-0125 Users rejecting the new routing form | Document & Correspondence Management Platform | Medium | 3 days left | Project manager | Dana S. Al-SalehDana S. Al-SalehDirector, Enterprise ApplicationsP-025d.alsaleh@alwaha.gov.sa | In 11 days2026-11-0828 Jumada I 1448 AH | In progress |
ISS-0104 Conflicting licence-issuance requirements from two departments | Unified Digital Services Platform | Medium | 4 days left | Project manager | Lama S. Al-HarbiLama S. Al-HarbiSenior Business AnalystP-006l.alharbi@alwaha.gov.sa | In 7 days2026-11-0424 Jumada I 1448 AH | In progress |